Refund & Return Policy

Welcome to Royal Metal Industries . We want you to be fully satisfied with your purchase. If you are not completely happy, we have outlined our refund and return policy below.

1. Return Eligibility

  1. You may request a return within 7 days from the date you receive the product.

  2. To be eligible for a return:

    • The product must be unused and in the same condition as when you received it.

    • The product must be in its original packaging, with all tags, accessories, and any documentation intact.

    • You must provide proof of purchase (invoice or order number).

  3. Returns are not accepted if the product shows signs of use, damage, or the original packaging is missing or altered.

2. Valid Reasons for Return

You can return a product if:

  • It’s defective or damaged on arrival.

  • The item you received is different from what you ordered (wrong model, color, or specification).

  • There is an obvious manufacturing fault.

3. Return Process

  1. Contact our Customer Support Team at:

    • Email: royalmetal2020@gmail.com

    • Phone: +880 1950-397503

    • Please mention your order ID, product name, and reason for return.

  2. Our team will review your request and may ask for photos or videos of the product (especially for damage or defects).

  3. Once your return is approved, we will issue a Return Authorization Number (RMA).

  4. Pack the product securely (preferably in the original box) and send it back to:
    Royal Metal Industries Returns
    [Your Return Address]

  5. You are responsible for return shipping costs, unless the return is due to a defect or our error.

  6. After we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

4. Refunds

  1. If your return is approved:

    • We will process your refund within 5–10 business days of receiving the returned item.

    • Refunds will be made via the same payment method used for the purchase (e.g., bank transfer, mobile wallet, credit/debit card) wherever possible.

  2. If the product is defective or was shipped incorrectly, shipping charges (return and original) will be reimbursed or covered by us.

  3. Shipping costs are non-refundable if the return is made for “change of mind.”

  4. Please note: The time taken for a refund to appear in your account may vary depending on your bank or payment provider.

5. Exchanges

  • If you wish to exchange a product (for a different size, color, or model), please follow the return process above and place a new order for the replacement item.

  • Exchanges are subject to stock availability.

  • If the requested item is not in stock, you may choose to get a refund or store credit.

6. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Customized or made-to-order products (if applicable)

  • Items that have been altered or customized after delivery

  • Products missing essential parts, tags, or original packaging

7. Cancellations Before Shipment

  • You may cancel an order before it is shipped by contacting customer support.

  • If canceled before dispatch, you will receive a full refund to your payment method, minus any transaction or processing fees, if applicable.

8. Dispute & Escalation

If you face any issues during the return or refund process, you can escalate the matter:

  • Email royalmetal2020@gmail.com with your order ID, RMA number, and a detailed description of the issue.

  • Our team will aim to resolve your concern within 3 business days.

9. Changes to This Policy

We reserve the right to modify or update this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

10. Contact Us

For any questions or concerns about our Returns & Refund Policy, please reach out:

  • Email: royalmetal2020@gmail.com

  • Phone: +880 1950-397503

  • Address: Block #E, Road #4, Shahebpara, Sanarpar 1430 Siddhirganj, Bangladesh

Note: This policy is a general template and should be customized to match your actual business practices. Consider consulting a legal advisor to ensure that your policy complies with Bangladeshi consumer protection laws and e-commerce regulations.