PRIVACY POLICY

1. Introduction
Welcome to Royal Metal Industries. This Privacy Policy describes how we collect, use, store, disclose and protect your personal information when you visit and use our website royalmetalbd.com and make purchases of our products and services. By using our website and providing information to us, you agree to the practices described in this policy.

2. What information we collect
We may collect the following types of personal information from you:

  • Contact details: name, email address, phone number, postal address (for shipping, billing).

  • Account information: username, password, login credentials if you register on our site.

  • Transaction information: what products you purchase, date and time of purchase, payment method (note: sensitive payment details such as full credit-card numbers are not stored by us, if we outsource payment processing).

  • Website usage information: IP address, browser type, operating system, device type, pages you view, how you navigate our website, time spent on pages, search queries.

  • Marketing and communication preferences: whether you wish to receive newsletters, offers, notifications, etc.

  • If you contact us (via email, phone, chat), we may record and store your communications and any information you voluntarily provide.

3. How we use your information
We use the information we collect for the following purposes:

  • To process and fulfil your orders, including shipping, billing, returns and customer service.

  • To create and manage your account and to authenticate you when you sign in.

  • To send you transactional communications, such as confirmation of orders, receipts, notices of changes to our terms, and customer service messages.

  • To send you marketing communications (if you consent) such as special offers, promotions, newsletters, product updates.

  • To improve our website, products and services; to analyse how customers use our website; to monitor and measure advertisements and promotions; to tailor content and offers to you.

  • To comply with legal obligations, to detect, prevent or investigate fraud or other wrongdoing, and to protect the rights, property or safety of Royal Metal Industries, our customers or others.

4. Legal basis for processing
Because your website is in Bangladesh, the usual data-protection legal grounds include:

  • Performance of a contract (e.g., processing your order).

  • Your consent (e.g., to receive marketing emails).

  • Legitimate interests (e.g., improving our website, preventing fraud) provided your rights do not override our interests.

  • Legal obligation (e.g., tax, consumer law, regulatory requirements).

5. Disclosure of your information
We may share your personal information with:

  • Service providers, such as shipping/delivery companies, payment processors, IT hosts, customer-service platforms, analytics providers, marketing automation companies.

  • Professional advisers, auditors, legal advisors.

  • Where required by law, regulation or court order, or to protect our rights, property or safety, or the rights, property or safety of others.

  • In connection with a merger, acquisition, sale of assets or restructuring: if Royal Metal Industries (or substantially all its assets) is acquired by another company, your information may be transferred to the acquirer.
    We will require these third parties to handle your information securely and in accordance with this policy.

6. Retention of your information
We retain your personal information only as long as necessary for the purposes set out in this policy (for example, as long as your account is active, or as required by law such as tax or consumer-protection record-keeping). When the data is no longer needed, we will securely delete or anonymize it.

7. Security of your information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. This includes encryption, secure servers, access controls, regular security reviews. However, no internet transmission is completely secure; we cannot guarantee absolute security.

8. Use of cookies and tracking technologies
We use cookies, web beacons, and similar technologies to collect information about how you use our website. Cookies help us:

  • Remember your preferences and login status.

  • Analyze website traffic and performance.

  • Serve personalized content and advertising.
    You can control cookies through your browser settings and other tools; please note that blocking cookies may affect your ability to use some parts of our website.

9. Your rights
Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate/incomplete data.

  • Request deletion of your data (subject to legal/contractual retention obligations).

  • Object to or restrict certain processing (e.g., for direct marketing).

  • Request portability of your data (where applicable).
    To exercise any of these rights, please contact us at the contact details below. We may need to verify your identity before responding. If you are not satisfied with our response, you may lodge a complaint with a relevant regulatory authority.

10. Children’s privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under this age. If we become aware that we have collected such information, we will take steps to delete it.

11. International transfers
If your personal information is transferred to, stored or processed in countries other than Bangladesh (for example our service providers’ servers), we will ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

12. Changes to this privacy policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Last updated” date. We encourage you to check this page periodically. Your continued use of our website after changes are made constitutes your acceptance of the revised policy.

13. Contact us
If you have any questions, comments or requests regarding this Privacy Policy or our handling of your personal data, please contact:
Royal Metal Industries
Block E, Road 4, Shahebpara, Sanarpara, Siddhirganj, Bangladesh
Phone: +880 1950 397503
Email: royalmetal2020@gmail.com
Last updated: 11.11.2025